Property Services Hamletts aim to provide quality housing that meets the needs of London local Authorities. Our office concentrates exclusively on public sector housing, working closely with Local Authorities and the Procurement teams to provide vitally needed accommodation of the highest standard to help combat homelessness in London. We offer complete management service which enables Local Authorities to outsource all of their temporary and permanent accommodation services to us. Hamletts promise extends further than that of Housing Associations in that we offer a fully comprehensive service that gives tenants access to a wide range of solutions to the issues concerning tenants in difficulty.

Our experience has shown that tenants appreciate close contact with us and make full use of the services we offer. As a result, all our staffs are all fully trained in customer services and property management to ensure that tenants and local authority staff are treated with respect and courtesy. We also employ bi-lingual staff where possible and can provide interpreters when necessary.

Our Services Offer

• Procurement of suitable properties to cover
- Short/ long term homeless applicant
- Complete bed and breakfast services

• Full inspection of property (6/8 weekly intervals)

• Full maintenance of tenanted leased B & B properties

• Rent collection and payments

• Dedicated maintenance division and tenant liaison officer

• Inventories, photos, check-in and check out as standard, floor plan

• Emergency call centre open 24 hours, 365 days.

• Transportation for special needs

The majority of maintenance and repair are carried out by in-house maintenance staff, but we also use specialist sub-contractors for some work. We have established partnerships with specialist services companies providing 24 hour response service. These include NICEIC electricians, CORGI engineers, FENSA approved glaziers, roofers, asbestos surveyors, roofing contractors, pest control services, energy surveyors, locksmith and general maintenance companies.

We provide management reports on a range of issues including repairs, complaints, occupancy and voids and customer satisfaction. We can tailor our reporting procedures to suit your needs. Whether you want the information daily, weekly or monthly you can have secure accurs to the information via a secure link on this website.

Please contact us for information and to discuss how we can help you.